BAW Seminar: Communication in Difficult Situations

from: 2011, 27 May - 13:00 to: 2011, 28 May - 18:00

Type of course: Lecture with exercises

Lecturer: Bernhard Heuvelmann

Objective: Participants learn about time different models on communication, their practical application and will – by practicising – find communication strategies that help them make their point.

Based on the communications skills mentioned above, the participants will learn how to manage and resolve difficult situations at the work place – be they with colleagues or superiors. Practical examples from their own working life serve as a basis to practice and improve the communication in difficult situations.

Theoretical Input:

  • What is communication? Personal communication style
  • It takes two to tango – observing the other person
  • Communication in conflicts
  • The art of persuasion
  • Conflict resolution
Location: Graduate Training Centre, Seminar room 3
  • Werner Reichardt Centre for Integrative Neuroscience
Contact: Dr. Annette Werner