BAW Seminar: Communication in Difficult Situations
Type of course: Lecture with exercises
Lecturer: Bernhard Heuvelmann
Objective: Participants learn about time different models on communication, their practical application and will – by practicising – find communication strategies that help them make their point.
Based on the communications skills mentioned above, the participants will learn how to manage and resolve difficult situations at the work place – be they with colleagues or superiors. Practical examples from their own working life serve as a basis to practice and improve the communication in difficult situations.
- What is communication? Personal communication style
- It takes two to tango – observing the other person
- Communication in conflicts
- The art of persuasion
- Conflict resolution
- Werner Reichardt Centre for Integrative Neuroscience